Customer Care

At You Are Loved, we take pride not only in the products we create, but also in the service we provide. Every candle is hand-poured with intention, and we want your experience with us to reflect that same level of care.

If you ever have questions about an order, need support with choosing the right candle, or require help with delivery or returns, our team is here to assist you. Customer satisfaction is at the heart of what we do, and we aim to respond to all enquiries promptly and professionally.

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Privacy & Safety

Your privacy matters deeply to us. When you shop with You Are Loved, you can trust that your personal information is handled with care, respect, and full transparency.

How We Use Your Information

We collect only the information required to process your order smoothly — such as your name, address, email, and payment details. This information is used solely for:

• Fulfilling and delivering your order

• Contacting you regarding order updates

• Providing customer support

• Improving your shopping experience

Payment Security

All payments are processed securely using trusted third-party banking and payment providers. We do not store your full card details, and sensitive information is encrypted and protected at all times.

Data Storage & Protection

Your personal data is stored securely and never shared or sold to external parties. We may store basic order information for record-keeping, tax, or legal compliance, but only for as long as required.

Communication

You will only be contacted regarding your order, customer support queries, or—if you choose to opt in—occasional updates, offers, or product announcements. You may unsubscribe at any time.

We are committed to maintaining a safe, secure, and trustworthy experience for every customer who chooses our candles.